What is the minimum quantity?

Some of our products are sold individually, but most of them are sold in pack quantities which enable us to offer you the best prices on these products.

You can find these quantities in the price tables for each product.

Can we receive samples of products?

Yes, the majority of our products are available as samples. Please contact our offices on 01825 748800

Do I get better prices for larger quantities?

Yes, the more you buy the more you save!
These quantity discounts are included in the price tables for each product.
Please call us if you wish to make a volume order to benefit from our volume discounts!

How do we pay?

We accept most major credit or debit cards.

What are your delivery charges? And when can I expect delivery?

Please see our Delivery section.

How do we open an account?

New customers and existing customers can register through our My Account section.

Is it possible to order without an account?

No. When processing your order you will be asked to register your details. Returning customers can simply login.

How can I return items?

If you are unhappy with an item you have ordered or have ordered the wrong product you can return it to us within 7 days. Our team will then arrange a credit, exchange or refund for the product. For details see our Terms and Conditions.

Introduction

These terms and conditions shall apply to and govern all contracts between us, as the Seller ("The Seller") and you as the buyer ("The Buyer"). These terms & conditions shall apply as the complete and exclusive terms of each contract and no variation in any documents from the Buyer including but not exhaustively any letter, receipt acknowledgement, or other form shall be effective unless expressly agreed in writing by the Seller. Unless previously agreed in writing, all orders placed with Challenge Packaging Ltd prior to us offering credit facilities will only be accepted on a pro-forma basis or online credit/debit card transaction. By opting to submit your credit application by electronic mail, you acknowledge that you have read, understood and agree with our standard terms and conditions and that they are legally binding and apply to all sales made.

Prices

All prices for the goods are in pounds Sterling and Value Added Tax ("VAT") at the relevant rate ruling on the date of despatch will be added to the order total. If the Buyer places an order via the Sellers web site the price payable for the goods will be set out on the web site at the time the Buyer places the order. Whilst every endeavour will be made to maintain the prices we reserve the right to alter prices at any time without prior notice. Challenge Packaging Ltd reserves the right to increase the quoted price on bespoke items not included for sale on the web site, if there is an increase in costs to the Seller between the date of order and dispatch. This includes any exchange rate changes. Should expedited delivery be agreed and require overtime or other additional costs these additional costs can be charged. Work carried out at the Buyer's request whether experimentally or otherwise will be subject to an additional charge. Additional charges may be made to cover extra work involved where copy supplied is not clear or legible. Where an order is received for a quantity less than quoted for or where delivery is required in instalments smaller than those specified in the quotation, prices quoted may be subject to an increase.

Delivery

Any date of delivery given by Challenge Packaging Ltd to the Buyer shall be an estimate date only and while Challenge Packaging Ltd will always endeavour to comply with any such date Challenge Packaging Ltd shall not be responsible for late delivery. Without prejudice to the generality of the forgoing Challenge Packaging Ltd shall not be liable for late delivery or failure to deliver through any cause which is beyond our reasonable control.

Estimates

Estimates given by the Seller shall be deemed to be withdrawn unless the Seller receives notice of the Buyers acceptance in writing within 7 days from the date hereof. All prices for bespoke items are quoted subject to sight of final artwork and available production capacity. In the case of work being cancelled by the Buyer, the Seller will be entitled to payment for work already carried out, materials ordered and other additional costs involved, including all allocated and scheduled production hours which are no longer saleable.

Proofs & Origination

Any Author's and Customers corrections to artwork supplied by the Buyer and any additional proofs necessitated by such corrections will incur an additional charge unless included in the estimate. The Seller accepts no responsibility for any breach of confidentiality, loss of reputation, financial or other loss arising, from carrying out the Buyer's instruction to transmit proofs or other material via any electronic means. This includes e-mail or facsimile transmission. Due to variations in equipment, paper, inks and other conditions between colour proofing and actual production runs, a reasonable variation in colour between colour proofs and the completed job will be deemed acceptable. Where the greatest degree of accuracy is imperative, it is highly recommended to order wet proofs produced on the intended press as these can be guaranteed to produce more accurate results. The Seller accepts no responsibility whatsoever for any errors when the Buyer has been submitted proofs and any errors have not been corrected by the Author or Buyer.

Delivery & Payment

In the absence of the express written agreement of the Seller to the contrary, all orders placed with Challenge Packaging Ltd prior to us offering credit facilities will only be accepted on a pro-forma basis only, unless previously agreed in writing. The Buyer will be primarily liable for all sums due to the Seller in respect of any order placed irrespective of whether or not such Buyer is acting as principal or agent. If the Buyer fails to take delivery at the time specified in the Contract the Seller shall be entitled without prejudice to any other rights to invoice the goods whereupon payment in full shall become due forthwith. Should work be suspended or delayed through any default of the Buyer, the Seller shall be entitled to payment for work already carried out. For goods which are contracted for delivery by instalments late delivery of an instalment shall not entitle the Buyer to reject any other instalment under the same Contract. Without prejudice to the generality of the forgoing the Seller shall not be liable for late delivery or failure to deliver through any cause which is beyond the reasonable control of the Seller. If the Buyer has a credit account with the Seller, payments shall be made 30 days end of month. The buyer will make full payment to the Seller by the last day of the month following the invoice date. If payment is not made on the due date the Seller, without prejudice to its other rights hereunder shall be entitled to charge, in addition to any monies due hereunder, interest on the overdue outstanding amount at the rate of 4% per week in force from the date the monies first became due until the outstanding amount is paid. For orders over £500, Challenge Packaging Ltd reserves the right to request a 50% non-refundable payment at the time the order is placed. Every endeavour will be made to deliver the correct quantities ordered, but it will be a term of contract that margins of 10 per cent for overs or shortages shall be charged or deducted on bespoke customised products. The Buyer agrees to check received goods against the delivery note and inform the Seller of any discrepancies within 48 hours of the delivery time. Failure to notify the Seller within this time period will result in the Buyer foregoing their right to any applicable credit on discrepant items.

Carriage

Orders over £75.00 and within our designated delivery area will be delivered carriage paid. All orders under £75.00 will incur a part carriage cost.

Returns & Guarantees

If you order the wrong product or change your mind, return it to us within 7 days. You only have to send the product back to us, at your own cost, unused and undamaged in the original packaging. We will arrange a credit, exchange or refund for the product. In the event of the Buyer ordering the incorrect goods and then returning them for a refund, any delivery costs incurred by Challenge Packaging Ltd will not be refunded. In the event of machinery purchased from Challenge Packaging Ltd breaking down, then any and all repair guarantees are based on a 'back to base' service. The product should be well packaged and returned to Challenge Packaging Ltd at the Buyers cost. Machinery guarantees are often supported by the manufacturer and vary from product to product. Full guarantee details are available prior to purchase.

Risk

All goods are borne at Buyer's risk from the time notification when delivery, or attempted delivery, takes place at the location stipulated in the Contract between the Buyer and Seller

Retention Of Title

a. Goods shall remain the sole and absolute property of the Seller as legal and equitable owner of the goods until payment of all sums due to the Seller from the Buyer on any accounts whatsoever have been received in full by the Seller.
b. Where payment is effected by cheque the Seller shall be treated as not having received payment until that cheque has been honoured and the amount credited to the bank account of the Seller.
c. The Seller shall be entitled to serve notice on the Buyer indicating its intention to retake possession of the Seller's goods if the Buyer is in breach of the payment terms under this Contract or if the Seller reasonably considers that its property is in jeopardy. On receipt of such notice, the goods shall immediately be delivered to the Seller, and the Seller by its employees or agents shall have the right to enter upon any land, building or vehicles of the Buyer to take possession of its goods.
d. Any complaint by the Buyer of short delivery or damage to the goods shall have been notified in writing to the Seller immediately (within 7 days) upon receipt of the goods;
e. Any complaint by the Buyer of failure to deliver shall have been notified within 7 days of the receipt by the Buyer of the invoice or advice of dispatch whichever is the earlier. The Sellers entire liability shall be limited to the value of the goods and the Seller shall be under no liability if the goods are not paid for by the due date. The Seller expressly excludes liability for consequential loss to the Buyer and or any third party claims occasioned by delay (however so arising).

Product & Materials

We reserve the right to substitute goods within your order with goods of an equivalent nature (i.e. a yellow stretch film dispenser for a red one). If you do not wish to accept the substituted goods then you must return them to us within 7 days of their receipt. Materials of not less than the strength quoted may be substituted for quoted materials.

Quantity

Delivery of the quantity ordered. 10% more or less, shall be a good delivery, a pro-rata charge or allowance at the quoted price being made to cover any such variations.

Instalments

Where goods are ordered for delivery by instalments, each instalment will be deemed to be a different contract.

Password & Security

If placing your order via our website, www.packagingonline.co.uk, you agree that you are responsible for maintaining the confidentiality of your password and account details and are fully responsible for all activities using your password or account. You agree to immediately notify Challenge Packaging Ltd of any unauthorised use of your password or account.

Disclaimer

To the fullest extent permitted by law, Challenge Packaging Ltd is providing its website (referred to above) and the site contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind with respect to this website or its contents including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Challenge Packaging Ltd does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Consequential Loss

Without prejudice to the generality of the foregoing provisions Challenge Packaging Ltd shall not in any event be liable to the Buyer in contract or tort or otherwise for any indirect or consequential loss or damage whenever or howsoever arising.

Right Of Recession

Challenge Packaging Ltd shall have the option (without prejudice to any of its other rights against the Buyer) by notice in writing to the Buyer to rescind any Contract between Challenge Packaging Ltd and the Buyer or to suspend delivery in the following event: If the Buyer is in breach of any term of the same or any other Contract with Challenge Packaging Ltd and/or (b) If the Buyer enters into any composition or arrangement with or for the benefit of its creditors, or have a receiving order in bankruptcy made against him or (if a corporate body) goes into liquidation either voluntary or compulsory or under supervision or have a receiver appointed over all or any of its assets or if the Buyer threatens to cease trading.

Force Majeure

Challenge Packaging Ltd shall not be liable for failure to perform the Contract whether wholly or in part if the failure is caused wholly or partly by any circumstance or circumstances outside the control of the Seller or packagingonline.co.uk. This includes any act of God, war, strike, lockout or other industrial dispute, fire, flood, drought, legislation or other cause beyond the Sellers control.

Contact With Delicate Substances

Where the goods supplied consist of containers, wrappers or other articles intended for use in connection with any food, drug or substance of a volatile, delicate or fragile nature, the Buyer shall satisfy himself that such food, drug or other substance is not or is not likely to be affected by any material used by Challenge Packaging Ltd in the printing of or manufacturing of such wrappers, containers or other articles. Challenge Packaging Ltd shall not be liable to the Buyer in respect of any claim alleging that such food, drug or other substance has been adversely affected and the Buyer shall indemnify and keep indemnified Challenge Packaging Ltd from and against all liability by third parties in respect of any claim that any such food, drug or other substance has been adversely affected and caused the third party loss damage or expense.

Size Of Materials

Unless specific warranties in writing are provided for accurate sizes all sizes referred to on the website are approximate only.

Law

These conditions and all other terms of Contract shall constitute the entire understanding and agreement between the Seller and the Buyer. These Terms and Conditions are governed by and are to be construed in accordance with the English Law and fall within the exclusive jurisdiction of the English Courts.

Challenge Packaging Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time and update this page accordingly. Please check this page regularly for updates and recent changes.

Challenge Packaging Ltd's principal activity is corrugated case manufacturing and packaging materials distribution. Our main sales channel for packaging distribution is through our web site www.packagingonline.co.uk. This privacy policy sets out how Challenge Packaging Ltd uses and protects any information that you give us when you use our website.

What We Collect

We may collect the following information:

Name and job title
Invoice and delivery addresses
Contact information including email address
Demographic information such as post code and preferences

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. On each sent email there is a clear link to permanently unsubscribe from our email campaigns.
We may use the information to improve our products and services.
We do not store credit card details nor do we share customer details with any 3rd parties.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When placing orders, we actively work to protect the security of your order and payment information by using 128-bit SSL technology. This automatically encrypts your details during transmission.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. It is not possible for us to use this data to identify any personal or unique information for you or any other user and we only ever use it for statistical analysis purposes

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Below you can see the specific cookies that are may appear on your computer as a result of visiting this site.

__utma, __utmb, __utmc, __utmz	These cookies are used for Google Analytics. They give us information on how visitors use our site so we can see where to make improvements and make our site better. They are not personally identifiable
.ASPXANONYMOUS, ASP.NET_SessionId	These cookies are used by our shopping basket to allow you to place orders on your account. For example, to remember your user details and your shopping basket contents. These cookies are strictly necessary for the proper functioning of this site and disabling these may prevent you from using the site.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write us (see our postal address at the top of the page). A small fee of £5 will be payable.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us(see our postal address at the top of the page) or email us as soon as possible to help@packagingonline.co.uk and we will correct any information found to be incorrect as soon as possible.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We will not use your personal information to send you promotional information about third parties for promotional purposes.