What is the minimum quantity?
Some of our products are sold individually, but most of them are sold in pack quantities which enable us to
you the best prices on these products.
You can find these quantities in the price tables for each product.
Can we receive samples of products?
Yes, the majority of our products are available as samples. Please contact our offices on 01825
Do I get better prices for larger quantities?
Yes, the more you buy the more you save!
These quantity discounts are included in the price tables for each product.
Please call us if you wish to make a volume order to benefit from our volume discounts!
How do we pay?
We accept most major credit or debit cards.
What are your delivery charges? And when can I expect delivery?
Please see our Delivery section.
How do we open an account?
New customers and existing customers can register through our My Account section.
Is it possible to order without an account?
No. When processing your order you will be asked to register your details. Returning customers can simply
How can I return items?
If you are unhappy with an item you have ordered or have ordered the wrong product you can return it to us
7 days. Our team will then arrange a credit, exchange or refund for the product.
For details see our Terms and Conditions.
These terms and conditions shall apply to and govern all contracts between us, as the Seller ("The Seller")
you as the buyer ("The Buyer"). These terms & conditions shall apply as the complete and exclusive terms of
contract and no variation in any documents from the Buyer including but not exhaustively any letter, receipt
acknowledgement, or other form shall be effective unless expressly agreed in writing by the Seller. Unless
previously agreed in writing, all orders placed with Challenge Packaging Ltd prior to us offering credit
facilities will only be accepted on a pro-forma basis or online credit/debit card transaction. By opting to
submit your credit application by electronic mail, you acknowledge that you have read, understood and agree
our standard terms and conditions and that they are legally binding and apply to all sales made.
All prices for the goods are in pounds Sterling and Value Added Tax ("VAT") at the relevant rate ruling on
date of despatch will be added to the order total. If the Buyer places an order via the Sellers web site the
price payable for the goods will be set out on the web site at the time the Buyer places the order. Whilst
endeavour will be made to maintain the prices we reserve the right to alter prices at any time without prior
notice. Challenge Packaging Ltd reserves the right to increase the quoted price on bespoke items not
for sale on the web site, if there is an increase in costs to the Seller between the date of order and
This includes any exchange rate changes. Should expedited delivery be agreed and require overtime or other
additional costs these additional costs can be charged. Work carried out at the Buyer's request whether
experimentally or otherwise will be subject to an additional charge. Additional charges may be made to cover
extra work involved where copy supplied is not clear or legible. Where an order is received for a quantity
than quoted for or where delivery is required in instalments smaller than those specified in the quotation,
prices quoted may be subject to an increase.
Any date of delivery given by Challenge Packaging Ltd to the Buyer shall be an estimate date only and while
Challenge Packaging Ltd will always endeavour to comply with any such date Challenge Packaging Ltd shall not
responsible for late delivery. Without prejudice to the generality of the forgoing Challenge Packaging Ltd
not be liable for late delivery or failure to deliver through any cause which is beyond our reasonable
Estimates given by the Seller shall be deemed to be withdrawn unless the Seller receives notice of the Buyers
acceptance in writing within 7 days from the date hereof. All prices for bespoke items are quoted subject to
sight of final artwork and available production capacity. In the case of work being cancelled by the Buyer,
Seller will be entitled to payment for work already carried out, materials ordered and other additional
involved, including all allocated and scheduled production hours which are no longer saleable.
Proofs & Origination
Any Author's and Customers corrections to artwork supplied by the Buyer and any additional proofs
such corrections will incur an additional charge unless included in the estimate. The Seller accepts no
responsibility for any breach of confidentiality, loss of reputation, financial or other loss arising, from
carrying out the Buyer's instruction to transmit proofs or other material via any electronic means. This
includes e-mail or facsimile transmission. Due to variations in equipment, paper, inks and other conditions
between colour proofing and actual production runs, a reasonable variation in colour between colour proofs
the completed job will be deemed acceptable. Where the greatest degree of accuracy is imperative, it is
recommended to order wet proofs produced on the intended press as these can be guaranteed to produce more
accurate results. The Seller accepts no responsibility whatsoever for any errors when the Buyer has been
submitted proofs and any errors have not been corrected by the Author or Buyer.
Delivery & Payment
In the absence of the express written agreement of the Seller to the contrary, all orders placed with
Packaging Ltd prior to us offering credit facilities will only be accepted on a pro-forma basis only, unless
previously agreed in writing. The Buyer will be primarily liable for all sums due to the Seller in respect
any order placed irrespective of whether or not such Buyer is acting as principal or agent. If the Buyer
to take delivery at the time specified in the Contract the Seller shall be entitled without prejudice to any
other rights to invoice the goods whereupon payment in full shall become due forthwith. Should work be
or delayed through any default of the Buyer, the Seller shall be entitled to payment for work already
out. For goods which are contracted for delivery by instalments late delivery of an instalment shall not
the Buyer to reject any other instalment under the same Contract. Without prejudice to the generality of the
forgoing the Seller shall not be liable for late delivery or failure to deliver through any cause which is
beyond the reasonable control of the Seller. If the Buyer has a credit account with the Seller, payments
be made 30 days end of month. The buyer will make full payment to the Seller by the last day of the month
following the invoice date. If payment is not made on the due date the Seller, without prejudice to its
rights hereunder shall be entitled to charge, in addition to any monies due hereunder, interest on the
outstanding amount at the rate of 4% per week in force from the date the monies first became due until the
outstanding amount is paid. For orders over £500, Challenge Packaging Ltd reserves the right to request a
non-refundable payment at the time the order is placed. Every endeavour will be made to deliver the correct
quantities ordered, but it will be a term of contract that margins of 10 per cent for overs or shortages
be charged or deducted on bespoke customised products. The Buyer agrees to check received goods against the
delivery note and inform the Seller of any discrepancies within 48 hours of the delivery time. Failure to
the Seller within this time period will result in the Buyer foregoing their right to any applicable credit
Orders over £75.00 and within our designated delivery area will be delivered carriage paid. All orders under
£75.00 will incur a part carriage cost.
Returns & Guarantees
If you order the wrong product or change your mind, return it to us within 7 days. You only have to send the
product back to us, at your own cost, unused and undamaged in the original packaging. We will arrange a
exchange or refund for the product. In the event of the Buyer ordering the incorrect goods and then
them for a refund, any delivery costs incurred by Challenge Packaging Ltd will not be refunded. In the event
machinery purchased from Challenge Packaging Ltd breaking down, then any and all repair guarantees are based
a 'back to base' service. The product should be well packaged and returned to Challenge Packaging Ltd at the
Buyers cost. Machinery guarantees are often supported by the manufacturer and vary from product to product.
guarantee details are available prior to purchase.
All goods are borne at Buyer's risk from the time notification when delivery, or attempted delivery, takes
at the location stipulated in the Contract between the Buyer and Seller
Retention Of Title
a. Goods shall remain the sole and absolute property of the Seller as legal and equitable owner of the goods
until payment of all sums due to the Seller from the Buyer on any accounts whatsoever have been received in
by the Seller.
b. Where payment is effected by cheque the Seller shall be treated as not having received payment until that
cheque has been honoured and the amount credited to the bank account of the Seller.
c. The Seller shall be entitled to serve notice on the Buyer indicating its intention to retake possession
the Seller's goods if the Buyer is in breach of the payment terms under this Contract or if the Seller
reasonably considers that its property is in jeopardy. On receipt of such notice, the goods shall
delivered to the Seller, and the Seller by its employees or agents shall have the right to enter upon any
building or vehicles of the Buyer to take possession of its goods.
d. Any complaint by the Buyer of short delivery or damage to the goods shall have been notified in writing
the Seller immediately (within 7 days) upon receipt of the goods;
e. Any complaint by the Buyer of failure to deliver shall have been notified within 7 days of the receipt by
Buyer of the invoice or advice of dispatch whichever is the earlier. The Sellers entire liability shall be
limited to the value of the goods and the Seller shall be under no liability if the goods are not paid for
the due date. The Seller expressly excludes liability for consequential loss to the Buyer and or any third
claims occasioned by delay (however so arising).
Product & Materials
We reserve the right to substitute goods within your order with goods of an equivalent nature (i.e. a yellow
stretch film dispenser for a red one). If you do not wish to accept the substituted goods then you must
them to us within 7 days of their receipt. Materials of not less than the strength quoted may be substituted
Delivery of the quantity ordered. 10% more or less, shall be a good delivery, a pro-rata
or allowance at the quoted price being made to cover any such variations.
Where goods are ordered for delivery by instalments, each instalment will be deemed to be
Password & Security
If placing your order via our website, www.packagingonline.co.uk, you agree that you are responsible for
maintaining the confidentiality of your password and account details and are fully responsible for all
activities using your password or account. You agree to immediately notify Challenge Packaging Ltd of any
unauthorised use of your password or account.
To the fullest extent permitted by law, Challenge Packaging Ltd is providing its website (referred to above)
the site contents on an "as is" basis and makes no (and expressly disclaims all) representations or
of any kind with respect to this website or its contents including, without limitation, warranties of
merchantability and fitness for a particular purpose. In addition, Challenge Packaging Ltd does not
warrant that the information accessible via this web site is accurate, complete or current.
Without prejudice to the generality of the foregoing provisions Challenge Packaging Ltd shall not in any
liable to the Buyer in contract or tort or otherwise for any indirect or consequential loss or damage
or howsoever arising.
Right Of Recession
Challenge Packaging Ltd shall have the option (without prejudice to any of its other rights against the
notice in writing to the Buyer to rescind any Contract between Challenge Packaging Ltd and the Buyer or to
suspend delivery in the following event: If the Buyer is in breach of any term of the same or any other
with Challenge Packaging Ltd and/or (b) If the Buyer enters into any composition or arrangement with or for
benefit of its creditors, or have a receiving order in bankruptcy made against him or (if a corporate body)
into liquidation either voluntary or compulsory or under supervision or have a receiver appointed over all
any of its assets or if the Buyer threatens to cease trading.
Challenge Packaging Ltd shall not be liable for failure to perform the Contract whether wholly or in part if
failure is caused wholly or partly by any circumstance or circumstances outside the control of the Seller or
packagingonline.co.uk. This includes any act of God, war, strike, lockout or other industrial dispute, fire,
flood, drought, legislation or other cause beyond the Sellers control.
Contact With Delicate Substances
Where the goods supplied consist of containers, wrappers or other articles intended for use in connection
any food, drug or substance of a volatile, delicate or fragile nature, the Buyer shall satisfy himself that
food, drug or other substance is not or is not likely to be affected by any material used by Challenge
Ltd in the printing of or manufacturing of such wrappers, containers or other articles. Challenge Packaging
shall not be liable to the Buyer in respect of any claim alleging that such food, drug or other substance
been adversely affected and the Buyer shall indemnify and keep indemnified Challenge Packaging Ltd from and
against all liability by third parties in respect of any claim that any such food, drug or other substance
been adversely affected and caused the third party loss damage or expense.
Size Of Materials
Unless specific warranties in writing are provided for accurate sizes all sizes referred to on the website
These conditions and all other terms of Contract shall constitute the entire understanding and agreement
the Seller and the Buyer. These Terms and Conditions are governed by and are to be construed in accordance
the English Law and fall within the exclusive jurisdiction of the English Courts.
Challenge Packaging Ltd is committed to ensuring that your privacy is protected. Should we
you to provide certain information by which you can be identified when using this website, then you can be
assured that it will only be used in accordance with this privacy statement. We may change this policy from
to time and update this page accordingly. Please check this page regularly for updates and recent changes.
Challenge Packaging Ltd's principal activity is corrugated case manufacturing and packaging materials
Challenge Packaging Ltd uses and protects any information that you give us when you use our website.
Challenge Packaging Ltd
Unit 2-4 Oakwood Business Park,
Company Registration Number:
VAT registration Number:
What We Collect
We may collect the following information:
Name and job title
Invoice and delivery addresses
Contact information including email address
Demographic information such as post code and preferences
What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular
the following reasons:
Internal record keeping
We may periodically send promotional emails about new products, special offers or other information which we
think you may find interesting using the email address which you have provided. On each sent email there is
clear link to permanently unsubscribe from our email campaigns.
We may use the information to improve our products and services.
We do not store credit card details nor do we share customer details with any 3rd parties.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or
disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and
the information we collect online.
When placing orders, we actively work to protect the security of your order and payment information by using
128-bit SSL technology. This automatically encrypts your details during transmission.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree,
file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
Cookies allow web applications to respond to you as an individual. The web application can tailor its
to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page
traffic and improve our website in order to tailor it to customer needs. It is not possible for us to use
data to identify any personal or unique information for you or any other user and we only ever use it for
statistical analysis purposes
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find
and which you do not. A cookie in no way gives us access to your computer or any information about you,
than the data you choose to share with us.
Below you can see the specific cookies that are may appear on your computer as a result of visiting this
__utma, __utmb, __utmc, __utmz
These cookies are used for Google Analytics. They give us information on how visitors use our
site so we can see where to make improvements and make our site better. They are
not personally identifiable
These cookies are used by our shopping basket to allow you to place orders on your account.
example, to remember your user details and your shopping basket contents. These cookies are
strictly necessary for the proper functioning of this site and disabling these may prevent
from using the site.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can
modify your browser setting to decline cookies if you prefer. This may prevent you from taking full
Links To Other Websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you
used these links to leave our site, you should note that we do not have any control over that other website.
Therefore, we cannot be responsible for the protection and privacy of any information which you provide
visiting such sites and such sites are not governed by this privacy statement. You should exercise caution
look at the privacy statement applicable to the website in question.
Controlling Your Personal Information
You may request details of personal information which we hold about you under the Data Protection Act 1998.
you would like a copy of the information held on you please write us (see our postal address at the top of
page). A small fee of £5 will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us(see
postal address at the top of the page) or email us as soon as possible to firstname.lastname@example.org and we will correct any
found to be incorrect as soon as possible.
We will not sell, distribute or lease your personal information to third parties unless we have your
or are required by law. We will not use your personal information to send you promotional information about
third parties for promotional purposes.