Delivery and Returns InformationSee below for delivery and Returns information. If you wish to collect your order please specify this when ordering on the Packaging Online.co.uk site.
National UK Mainland
Under £50: £12.50
Over £50: FREE
* Saturday and AM deliveries may be arranged by telephone after your order is placed for a negotiated fee. Alternative call our sales department to place an order over the phone.
Please call 01825 748800 if you have any questions delivery requirement that is not listed above.
Exceptional Consignment Charges
Some consignments may be extremely bulky. We usually deliver on our own trucks within a 50 mile radius of Uckfield so are able to accommodate bulky consignments without additional cost. Outside this area we may need to apply an additional delivery charge. We will contact you prior to dispatching your order and you will have the choice to cancel your order and be entitled to a full refund at this point if you do not wish to proceed.
How will Packaging Online deliver my order?
We usually deliver in our own vehicles within a 50 mile radius of our Distribution Centre. Otherwise we use a courier service for parcels and pallets. In either case, our transport delivers between Monday to Friday and 8.00am to 1.00pm on Saturdays. Please make sure someone is available to sign and accept the goods between these times.
Please note: We do not offer timed delivery options for orders placed through packagingonline.co.uk.
If we are unable to deliver the goods it is the customers responsibility to re-arrange delivery. Alternatively you may wish to collect the goods from our warehouse based in Golden Cross, near Hailsham. Please call our offices to arrange collection on 01825 748800. When you receive your goods please open and fully check the contents of your delivery before signing to confirm receipt. Unfortunately we will not rectify mistakes if the error is not written on the note at the point of signing and accepting your delivery.
What are your Delivery Cut Off Times?
We will process and dispatch orders received before 3pm on our 1-2 day delivery.
For example – If you order on a Friday before 3.00pm we will deliver on Monday/Tuesday. If you order after 3.00pm on a Friday we will deliver on the following Tuesday/Wednesday (subject to stock availability).
Please note that orders received after 3.00pm on Friday through the weekend to Monday 3.00pm will be delivered the following Tuesday/ Wednesday.
If you order the wrong product, are unhappy with your purchase or just change your mind, you only have to send the product back to us within 7 days, at your own cost, unused and undamaged and in the original packaging. Upon receipt we will arrange a credit, exchange or refund (subject to our terms and conditions).